Privacy Policy

Last Updated: June 2026

Who We Are

Transform Physiotherapy provides physiotherapy services including musculoskeletal physiotherapy, sports injury rehabilitation, women's health physiotherapy, post-surgical rehabilitation and home visit physiotherapy services.

Information We Collect

We may collect the following information when you use our website or contact us:

• Full Name
• Email Address
• Telephone Number
• Appointment Enquiry Information
• Health-related information voluntarily provided by you
• Information submitted through WhatsApp communications
• Website usage and analytics information

How We Use Your Information

Your information may be used to:

• Respond to enquiries
• Arrange appointments
• Provide physiotherapy services
• Maintain treatment records
• Improve our services and website
• Meet legal and professional obligations

Medical Information

Any health-related information provided by you is treated as confidential and used solely for clinical assessment, treatment planning and patient care.

Access to medical information is restricted to authorised personnel and is protected using appropriate security measures.

WhatsApp Communication

When you contact us through WhatsApp, your information may also be processed by WhatsApp in accordance with their own privacy policies.

Please avoid sending highly sensitive medical information via WhatsApp unless necessary.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand how visitors interact with our website.

Cookies may collect information such as:

• Browser type
• Device information
• Pages visited
• Time spent on the website
• General location data

You may disable cookies through your browser settings at any time.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Disclosure
• Loss or misuse
• Accidental alteration or destruction

Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes and maintain healthcare records where required.

Your Rights

Under UK GDPR, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Withdraw consent where applicable
• Request transfer of your data

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Changes To This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.